Terms & Conditions — Mixing & Mastering Services
Sinetic Records S.L. (trading as LOA Audio)
Website: https://www.loa-audio.com
Contact: contact@loa-audio.com
Last updated: 22 June 2026
By booking or paying for our services, you agree to these Terms & Conditions.
1. Booking and Payment
To book a mixing or mastering session, full payment in advance is required.
Payment confirms the reservation of studio time and the start of technical work. No session is considered confirmed until payment has been received and verified.
Prices, delivery times, and scope of work (mix, stem mastering, mastering, revisions, etc.) will be agreed in writing (email or quote) before payment.
2. Nature of the Service
Mixing and mastering are custom technical and creative processes, tailored to the audio material and instructions provided by each client.
Each project is carried out individually on the tracks and specifications supplied. Results depend on the quality of source files, artistic direction, and agreed technical goals.
Subjective taste, genre trends, or personal preference are not objective measures of service quality.
3. Delivery of Material
The client is responsible for submitting audio files in the required technical conditions (format, sample rate, bit depth, headroom, sync, stem organisation, naming, etc.).
Any error, omission, or deficiency in the files provided may directly affect the final result. The studio is not liable for issues arising from poor-quality or incorrectly prepared source material.
The client must ensure they have the rights and permissions to submit the material for processing.
4. Revisions
Unless otherwise agreed in writing, the service includes one (1) round of minor revisions at no additional cost.
Additional revisions may be charged according to current rates.
Revision requests must be submitted within 7 calendar days of delivery of the first version. After this period, the project may be considered completed and closed.
Revisions cover minor adjustments within the agreed scope. They do not include full structural changes, new creative direction, additional stems, or a substantially different mix/master concept unless agreed separately.
5. Refund Policy
Due to the customised, intangible, and artistic/technical nature of mixing and mastering services, refunds are not available once the final version has been delivered.
A difference in personal taste or subjective expectation does not constitute a failure of service or grounds for a refund.
Sinetic Records S.L. (LOA Audio) commits to delivering services with professional care, following the technical and creative instructions provided by the client and applying its professional judgement and experience.
Claims will only be considered in the following exceptional cases:
- Verifiable technical defects in the final file (e.g. clicks, pops, digital artefacts, dropouts, or file corruption).
- Clear failure to meet technical delivery specifications previously agreed in writing (e.g. wrong format, sample rate, or loudness target where contractually specified).
In such cases, the studio will correct the issue at no additional cost. If correction is not technically possible, a proportionate remedy may be offered.
Outside these cases, the service is deemed properly delivered.
6. Right of Withdrawal
Under applicable consumer protection law (including Spanish Royal Legislative Decree 1/2007 and EU consumer regulations), the right of withdrawal does not apply to services that have been fully performed or that are customised according to the client’s specifications.
Once work has started and/or the final version has been delivered, there is no right to cancellation or refund, except as set out in Section 5.
7. Intellectual Property and Use of Material
The client retains all rights to their original musical works, compositions, and recordings.
Sinetic Records S.L. does not claim ownership of the client’s music. The studio provides a technical/creative service only.
The studio may retain project files for internal archival and backup purposes.
Promotional use (portfolio, website, social media, before/after examples, credits) will only occur with the client’s prior written consent.
8. Limitation of Liability
Sinetic Records S.L. (LOA Audio) shall not be liable for:
- Commercial or chart performance of a release
- Distribution, label, or platform decisions
- Outcomes of loudness normalisation or encoding by streaming platforms (Spotify, Apple Music, Beatport, etc.)
- Changes made by third parties after delivery
- Loss of data if the client has not kept their own backups
Once final files are approved and delivered, responsibility for distribution, upload, and further editing rests entirely with the client.
Nothing in these Terms limits liability where it cannot be limited under applicable law.
9. Acceptance of Terms
By booking services and making payment, the client confirms that they have read, understood, and agreed to these Terms & Conditions, together with our Privacy Policy and any quote or written agreement relating to the specific project.
Sinetic Records S.L. — LOA Audio
www.loa-audio.com · contact@loa-audio.com
